Refund Policy
This policy provides a basic overview of refunds, returns, and order issue handling.
Last updated: May 5, 2026
Refund Requests
Refund eligibility may depend on the product, vendor, order status, customization, shipping progress, and applicable marketplace policies.
Damaged or Incorrect Items
If an item arrives damaged or incorrect, contact support with order details and photos as soon as possible so the issue can be reviewed.
Processing
Approved refunds are processed back to the original payment method when possible. Processing times may vary by payment provider.